Customer Service: Implementing a Service Excellence Strategy

Customer Service Implementing a Service Excellence Strategy

Putting a new Customer Service strategy into action can be exciting and daunting in equal measures. Not to mention, considerably more complex than most expect. The reason being that service excellence strategies must involve each and every member of the workforce from top to bottom. The Customer journey is influenced not only by those they come into contact with, but also every employee and manager across the entire business. For a Customer Service strategy to work therefore, absolutely everybody needs to be on the same page. One united workforce, working towards the same goals and targets with the same vision and priorities in mind.

This insightful tutorial is ideal for business owners, managers, supervisors, team leaders and anyone working in an HR capacity. Discover how to effectively market a service excellence strategy, both internally and externally. Explore the key principles of effective implementation strategies, how to introduce service excellent programmes to employees and how to motivate the entire workforce to push for the success of the scheme.

Customer Service Implementing a Service Excellence Strategy

Objectives

After the completion of this course learners will be able to:

• Explore the steps involved in implementing a service excellence strategy

Programme Content

Topics

• Continuous Improvement
• Engender Ownership
• Establish a Steering Group
• Marketing a Service Strategy
• Introducing the Programme to Employees

Course Benefits

• Full Tutor Support
• Self paced, no fixed schedules
• Available to students anywhere in the world
• 24/7 Access to the LMS ( Learning Management System )
• Easy to understand quality e-learning study materials

Course Material

All course materials are included in the course price. All your study material will be available on our learning management system for which you will get access once you are enrolled. The material can be downloaded and printed as well.

Our distance learning course materials are specially written for home study and contain a wealth of knowledge in easy to understand language. We use variety of media to help you learn. Your course may use any of the following different media which you can use from home or where ever you choose to study:

• Online course materials
• Question papers
• Additional Supporting Material
• Useful Links

Course assessment

You will be continually assessed throughout the course. Your assignment will be marked by your tutor and independently moderated. The feedback on your assignment will then be sent to you. On receipt of this, you may wish to contact your tutor to discuss the feedback.

Tutor Support

When you enrol on a course with Brentwood Open Learning College you are allocated your personal tutor. Tutor’s help and support will be available throughout your studies with the college. He/she will assess your work and will provide you with regular feedback on your progress.

Customer Service Implementing a Service Excellence Strategy

• Customers support staff
• Any CustomerCare workers pursuing CPD
• Business owners, managers and supervisors
• Team leaders and supervisors.
• Telesales workers and operators
• Candidates seeking to expand their career opportunities

Customer Service Implementing a Service Excellence Strategy

No prior knowledge is required to take this course.

*Note: This is an independent unit not a complete course so does not equalize to a course. This will give you 10 CPD points to add on your CV. At the end of the unit, you can claim CPD Accredited unit by paying £35 accreditation fee and postal charges (£9 for UK students, £15 for outside UK).

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